Privacy Policy – slingo-uk.uk
Your privacy matters to us. This Privacy Policy explains how slingo-uk.uk collects, uses, stores, and protects your personal data when you visit our site or play slingo games. We are committed to full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a UK-licensed gambling operator, we are also subject to data handling requirements set out by the UK Gambling Commission. This policy applies to all visitors, registered players, and anyone who contacts us via any channel. By using slingo-uk.uk, you acknowledge this policy.
Data We Collect
We collect personal data that is necessary to provide our services, comply with legal obligations, and protect against fraud. The main categories of data we collect include:
- Identity data – full name, date of birth, username
- Contact data – email address, phone number, residential address
- Financial data – payment method details, transaction history, deposit and withdrawal records
- Technical data – IP address, browser type, device identifiers, login timestamps
- Usage data – pages visited, games played, session duration, betting patterns
- Verification data – copies of ID, proof of address, source of funds documents
How We Use Your Data
All data is used for specific, lawful purposes. We do not sell your personal data to third parties.
Account Management & Service Delivery
We process your data to register your account, process transactions, provide customer support, and deliver the slingo gaming experience you expect.
Legal & Regulatory Compliance
As a UKGC-licensed operator, we are legally required to conduct KYC, AML, and affordability checks. This involves processing identity and financial data to meet our obligations under the Gambling Act 2005 and the Money Laundering Regulations 2017.
Responsible Gambling
We analyse usage and behavioural data to identify signs of problem gambling and intervene where appropriate, in line with our UKGC licence conditions.
Marketing
With your explicit consent, we may send you personalised promotions related to slingo games and offers. You can withdraw consent or manage your marketing preferences at any time from your account settings.
Cookies
slingo-uk.uk uses cookies and similar tracking technologies to improve site performance, personalise your experience, and analyse traffic. Strictly necessary cookies are always active; all other cookies require your consent, which you can manage via our cookie consent tool on your first visit and at any time thereafter.
Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
- Contract performance – to provide and manage your account and services
- Legal obligation – to comply with UKGC, AML, and tax requirements
- Legitimate interests – to prevent fraud, ensure site security, and improve our services
- Consent – for marketing communications and non-essential cookies
Data Retention
We retain your personal data for as long as your account is active and for a minimum of five years after account closure, as required by UK gambling and AML regulations. Financial records may be retained for up to seven years in line with HMRC requirements.
Sharing Your Data
We share your data only where necessary and with appropriate safeguards in place. Recipients may include:
- Payment processors and banking partners for transaction handling
- Identity verification and AML screening providers
- The UK Gambling Commission and other regulatory bodies when required by law
- GAMSTOP and self-exclusion scheme administrators
- IT infrastructure and cloud service providers under strict data processing agreements
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access – request a copy of the data we hold about you
- Right to rectification – ask us to correct inaccurate or incomplete data
- Right to erasure – request deletion of your data (subject to legal retention obligations)
- Right to restrict processing – ask us to limit how we use your data
- Right to data portability – receive your data in a structured, machine-readable format
- Right to object – object to processing based on legitimate interests or for direct marketing
Security
slingo-uk.uk uses industry-standard encryption (SSL/TLS), access controls, and regular security audits to protect your personal data from unauthorised access, loss, or misuse. In the event of a data breach that poses a risk to your rights, we will notify you and the Information Commissioner's Office (ICO) within 72 hours as required by UK GDPR.
Contact & Complaints
For any privacy-related queries or to exercise your rights, please contact our Data Protection Officer via the contact details available on slingo-uk.uk. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.